Frequently asked questions

    1. What is SnapDoc?
    2. Does SnapDoc replace a personal visit at the doctor?
    3. How do I know that a specialist dermatologist is really examining my findings?
    4. How do I know when my case was processed?
    5. What should I consider for the security of my data?
    6. What happens if I get false medical information?

1) What is SnapDoc?

SnapDoc was developed by dermatologists and scientists from Heidelberg with the aim of increasing the availability of dermatological diagnostics. SnapDoc offers a professional initial opinion about your skin or venereal disease based on your uploaded images and information by a dermatologist from Baden-Württemberg. Our service closes the gap between Internet research and a personal visit to your practice. According to surveys, about 80% of Internet users search online for information about their medical symptoms. This process is not only time-consuming, but can also lead to misinformation. Our team of specialist dermatologists from Baden-Württemberg is there for you around the clock to give you a specialist assessment of your skin problems, which is often sufficient to correct your skin problem, as most therapeutics in dermatology are available without prescription. SnapDoc cannot prescribe any medication. However, the service allows anonymous submission and assessment of your skin problem, which offers a clear added value especially in the case of skin problems in the genital area or sexually transmitted diseases.

2) Does SnapDoc replace a personal visit at the doctor?

SnapDoc is committed to providing the highest quality advice based on the information submitted, but is not a substitute for visiting a doctor. We strive to provide substantiated medical information based on the information received, which in the majority of cases is sufficient to resolve the skin problem or venereal disease. However, we cannot guarantee this . Please contact our support at our contact form if you have any questions, comments or concerns, or if you are not sure how to interpret the medical information you have received.

3) How do I know that a dermatologist is really reviewing my findings?

SnapDoc works exclusively with specialist dermatologists from Baden-Württemberg who are personally known to the SnapDoc advisory board, thus ensuring that findings can only be made by dermatologists. In addition, SnapDoc is evaluated and assessed externally by the University Dermatology Clinic in Essen.

4) How do I know when my case was handled?

To see your case, you need your individual case number.

Android: Once you have submitted your case, you will receive a confirmation with a unique case number. This is your receipt and should be kept for future use.

All cases are secured and protected in our servers.

We do not enable push notifications for Android devices. Please visit our View Case page and enter your individual case number to view your case. You can also check your case status from our View Case page on our SnapDoc Android app.

iPhone: Once you have submitted your case, you will receive a “push” notification with a unique case number. This is your receipt and should be kept for future use.

All cases are secured and protected in our servers.

As soon as your request has been answered, you will receive another “Push” notification and can view the case under “View Case” in the app. You can also check your case status on our View Case page and enter your unique case number to view your case.

If you have “Push” notifications disabled, you will not receive a “Push” notification when the case has been answered, and you will need to manually go to the “Show Case” page in the app from time to time.

Web application: Once you have submitted your case, you will receive a confirmation with a unique case number. This is your receipt and should be kept for future use.

All cases are secured and protected in our servers.

When you view your case, a secure connection is established between our server and the web browser.

If you do not receive an answer from us, please send an e-mail to hello@smarthealth.de with your individual case number.

5) What should I consider for the security of my data?

The following applies: No online banking service, no federal government server and even our service cannot be completely protected against hacker attacks and crime. For this reason, we are committed to requesting as little information as possible from our users, so that our users could not be easily identified even in the case of a – very unlikely – successful hacker attack. Your name does not need to be entered anywhere. Your email address is only required on the website to automatically notify you when your case has been processed. The attending physicians do not see your email address. You can also use the apps (for Android and iPhones) without an e-mail address, which we recommend, especially if your e-mail address reveals your identity. If you wish to use the service via this website instead of the apps and provide an email address, we recommend that you provide an address that does not reveal your identity (e.g. “Superman2006@web.de” instead of “Max-Hendrik-Mustermann@web.de”). We also generally recommend (Apps & Web) that you take your pictures in a way that you cannot be recognized on them. For example, you should cover up individual tattoos. In this way SnapDoc can have your problem examined completely anonymously by a medical specialist and even in the unlikely event of a successful hacker attack, your data cannot be easily attributed to you. Data transmission is encrypted and secure. More comprehensive information can be found in our Privacy Policy.

6) What happens if I get false medical information?

SnapDoc is committed to providing the highest quality advice based on the information submitted, but is not a substitute for visiting a doctor.

Studies have shown that in over 80% of teledermatological consultations the diagnosis is consistent with the diagnosis made during a personal visit to the doctor and even in about 90% of cases when the differential diagnosis is included.

The professional opinion our dermatologists give you is based on the information the doctor has received. It is therefore important that the images you upload are as focused as possible on the skin problem. Also, the other information you submit with the images should be as accurate as possible. SnapDoc’s answer should be understood as medical advice. The answer is NOT a final medical diagnosis or treatment plan, but a step that can be taken before a visit to the doctor.